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 CAANH NEWSLETTER (Vol. 8, Issue 2)

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CAANH's Privacy Policy -  to read it, click on Privacy Policy at bottom of every page.

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2011 - 2014 CAANH Multi-Year Report

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Privacy Policy



Last Updated: May 13, 2014


Community Action Agency of New Haven, Inc. and its affiliates (collectively "CAANH," "we," "us," or "our") respect your privacy and we are committed to treating and using personal information about you responsibly.

This Privacy Policy ("Policy") explains CAANH's online practices to collect, use and share personal information from or about you when you visit this site and any CAANH site that links to this Policy, except as otherwise provided in this Policy. Throughout this Policy, we refer to the nonpublic personal information that identifies you as "personal information." "Personal information" includes information about you that is personally identifiable, such as your name, address, email address, or phone number and other information that is not otherwise publicly available (such as your date of birth, Social Security number and financial information). This Policy does not apply to information collected by CAANH from its clients to password-protected sections of this or any other CAANH site unless such password-protected section has a Privacy button or tab that links to this Policy. Please read this Policy carefully. When you visit this site you consent to the terms of this Policy and the information described herein.

Information we collect

We collect personal information from and about you in order to identify you as our client, establish and manage client requests, complete client transactions, understand client needs, market products and services, and comply with legal and regulatory requirements.

We may also collect personal information from you if you:

(1) apply for employment through this site (which may include your name, address, references and employment history);

(2) use this site to check the status of your request (such as your name, account number and log-in password); and

(3) send us an e-mail to inquire about your request or to request information (such as your name, email address and any other personal information you supply in your message.)

Information we automatically collect

When you visit the CAANH site, we automatically collect certain non-personal information, such as "cookies." A cookie is unique identifier that allows us to recognize your computer each time you visit our site. Cookies can help us improve your use of our site, for example, by providing quick log-in, streamline navigation and maintain up-to-date content for all users. Should you configure your browser to reject cookies, you may disable some of our site's features. Cookies neither contain personal information nor can they read or transmit any data on your computer's hard drive.


CAANH operates general audience web sites that are accessible by the public. This website is not intended for visitors under 18 years of age. We do not knowingly solicit or collect personal information from or about children, nor do we knowingly market our products or services to children.

How we use the information we collect

We may use the personal information that you provide to us as follows:

(1) if you apply for a job, to consider you for the position and to contact references; or

(2) if you apply for assistance, to assess your needs, including retrieving credit reports and to approve or reject your application; or

(3) to respond to inquiries you may have about your request or application and other related matters; or

(4) if you send us an email for information, to reply to your request.

We may also use the personal information that you provide to help us improve the content and function of this site, better understand our clients and markets, improve our products and services, enhance our marketing efforts, improve our product offerings, and to later contact you, electronically or otherwise, about products or services that we believe may interest you.

How we may share information you provide to us

CAANH may share personal information that you provide under the following circumstances:

Affiliates: We may share your name, address and information about your transactions and experiences with us with our affiliates.

Agents and Service Providers: To establish, administer, and manage our clients' requests and applications, evaluate credit, provide client service and benefits, process transactions, or process job applications, we may disclose your personal information to companies that work with us to perform services or business operations on our behalf.

Non-Affiliated Third Parties: In certain instances, we are permitted or even required to disclose your personal information to non-affiliated third parties. For example, reporting your transaction history and information with us to credit reporting agencies, responding to regulators or auditors, to protect against fraud, or to provide information in connection with proposed or actual transactions involving CAANH. We may also disclose your personal information to third parties when legally compelled to do so, such as to comply with the law, enforce our terms of use, or to protect the rights, property or safety of CAANH, its employees, clients, visitors to this site, and others. Please be aware that these disclosures are permitted by law without your consent.

How we protect the confidentiality and security of your personal information

CAANH uses reasonable measures to protect personal information from unauthorized access, deletion or alteration. In addition, we have physical, electronic, and procedural safeguards that comply with federal and state regulations to protect your personal information. As part of our security practices, CAANH does not send requests for personal information from our clients that requests personal information. Therefore, you should not transmit your personal information to us through email.


Social Security Number and Privacy Protection


CAANH collects the Social Security numbers and personal information of employees, client applicants, independent contractors, and other individuals only for legitimate business reasons. Examples of such reasons may include:


•   The intake and handling of client information in connection with operating its social service programs;


•   Background checks for applicants for employment;


•   Determining eligibility for employment;


•   Enrollment in employee benefits programs;


•    Reporting what is required by law, such as for tax purposes.


CAANH restricts access to the Social Security numbers and personal information that it collects only to CAANH employees and certain third parties who are authorized to access this information. Authorized employees are those whom CAANH has determined to have a legitimate business need to access this information. Authorized third parties are those who have a legitimate need to access this information and owe a duty to maintain its confidentiality (e.g. insurance providers and vendors who are provided Social Security numbers and personal information to run background checks).


CAANH prohibits the disclosure and use of Social Security numbers and personal information unless such disclosure and use complies with this policy and with Federal, state and local law. Social Security numbers and personal information shall not be displayed on identification cards or badges, bulletin boards, or any similar materials that are publicly displayed. Documents, materials or computer screens that display Social Security numbers and personal information shall be shown only to authorized employees and third parties and shall be kept out of public view at all times.  Social Security numbers and personal information may only be used by authorized CAANH employees for legitimate business reasons, including but not limited to those reasons described above.


CAANH shall take reasonable steps so that all documents and files (both electronic and in hard copy) that contain personal information such as Social Security numbers shall be stored in a physically secure manner. CAANH requires that personal information be stored in a way that prevents unauthorized access. For example, hard copy documents that contain personal information should be stored in locked files that can only be accessed by authorized CAANH employees or third parties, and computers or other electronic devices that contain personal information should be secured against unauthorized access, such as through the use of a password. CAANH requires that any authorized personnel who maintain personal information must take appropriate steps consistent with this policy to safeguard such information.


Documents or other materials (both electronic and hard copy) that contain personal information shall be disposed of in a manner such that the personal information is erased or made unreadable at the time of disposal.

Changes to this Privacy Policy

CAANH may update this Policy from time to time. You should periodically check the effective date at the top of this webpage to be sure that you are aware of the most recent version of this Policy and the important information described in it.

If you have questions about this Privacy Policy, please e-mail us at: